Requesting Policies

If you would like to view any Phoenix Agenda policies, copies are available upon request.

Please email: phoenixagendasupplementaryschool@hotmail.com

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Complaints Procedure

Phoenix Agenda Supplementary School is committed to providing high-quality educational, mentoring, and community services. We value positive relationships with children, young people, parents, carers, and the wider community, and we welcome feedback on how we can continue to improve our provision.

Any concerns or complaints are taken seriously and handled fairly, transparently, and in line with our Complaints Procedure.

A copy of the Phoenix Agenda Complaints Procedure is available upon request.

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Raising a Concern

In most cases, concerns can be resolved informally by speaking with a member of staff. If a concern cannot be resolved informally, it may be raised formally in accordance with our complaints procedure.

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​​External Advice and Support

If a complaint relates to safeguarding concerns, parents and carers may also contact their local safeguarding services or seek advice from the appropriate regulatory bodies.

If you believe your data protection rights have been breached, you may contact the Information Commissioner’s Office (ICO):

• Website: https://www.ico.org.uk

• Helpline: 0303 123 1113

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Transparency

Phoenix Agenda is committed to openness and continuous improvement. We use feedback and complaints as an opportunity to reflect, learn, and strengthen our services for children and families.